Help Centre
Complete FAQ Listing
Getting Started ...
Searching for Members and Making Contact ...- What is the best way to search for members?
- How do I contact someone?
- How do I change my search criteria?
- How do I see which other members match me, and are online now?
- How do I see which other members have looked at me?
- Do I have to pay to send and receive messages?
- How do I know if the member I sent a message to has read it?
- How do I know that the eCard I wrote has been sent?
- I deleted my eCard by mistake, can you send it again?
- How do I amend a saved search?
- How do I create a saved search?
- Where is my email it has gone from my inbox?
Payments, Upgrades & Renewals ...- How do I upgrade?
- How do I renew my upgrade?
- I don't want to renew my membership...
- I just paid to upgrade but I still can't contact anyone ...
- What is Verified by Visa (VbV) and MasterCard Securecode?
- Can I pay via PayPal?
- I can't input the code for my card on PayPal....
- I have an existing PayPal account so why I am being asked to add a card?
- I have just paid to upgrade via PayPal but my account has not been upgraded.
Everything to do with My Profile...
How Do I Use Instant Chat?- How do I start an Instant Chat conversation?
- How do I block a member from sending a message to me through Instant Chat?
- I have blocked a member but want to talk to them again. How do I get in touch?
- Can I speak to more than one member at a time?
- I have closed down the window with a list of my friends in. How do I get it back?
- Can I close down the window with my list of friends but still chat to members?
- How do I finish a conversation using Instant Chat?
- I can't activate Instant Chat on my computer. Why?
Photos- Photograph Guidelines
- How do I add a Photograph to my profile?
- Why did you reject my photo?
- How do I make my photo private?
- I posted my photo to you - where is it?
- How do I view a members hidden photograph.
- If you have a digital camera, or a scanned photo...
- If you have a photograph and no access to a scanner...
- How do I remove a photograph?
Looking at other members- How can I see if I have been blocked by a member?
- How can I see members that have saved me to their Hotlist?
- How can I see members who have viewed my profile?
- How can I see who is available for an instant chat?
- How can I see 'who is online' now?
- How do I add a member to my Hotlist?
- What is the Photo Gallery?
- Where can I find a wink that has been sent to me?
- Buddy list is now called "Hotlist"
Members that I have looked at- How do I see whose profiles I have viewed?
- Where are my eCards?
- Where can I see my Hotlist?
- How can I view members without them knowing?
- How do I remove a member from my Hotlist?
- How do I see which members have sent a wink to me?
- How do I see which members I have blocked from contacting me?
- How do I see which members I have sent a wink to?
- How do I see which members like me?
How do I Remove my Profile from the site?
Payment by Text Message..- How long does it take for the voucher to arrive?
- How long will my upgraded membership last when I pay by text message?
- How much does it cost to upgrade my membership by text?
- I deleted my voucher by mistake before I could redeem it, what do I do?
- I didn’t mean to send the text and I want a refund.
- I have sent 2 text messages because I wanted 2 codes, but only 1 has arrived.
- My voucher code hasn’t arrived yet (monthly contract mobile phone customers)
- My voucher hasn’t arrived yet (pre-pay mobile phone customers)
- What will I see on my mobile phone bill?
- Why should I upgrade by text if my upgrade only lasts for five days?
- I have sent my text but I still haven't received my voucher code?

Audio voice profiles.- How do I add an Audio profile to my registration?
- Do I have to be a subscribed member to listen to or add an Audio profile?
- How much does it cost to add an Audio Profile?
- How do I know when my Audio Profile is live on the site?
- How do I know I have a new message?
- How do I listen to a member’s Audio profile?
- How much does it cost to listen to a members Audio Profile?
- How much does each text message notification cost?
- How do I change the Audio Profile I have recorded?
- How do I opt out of the Text message notification?
- How do I remove my Audio Profile completely?
- I cannot connect to the phone number?
- What is the hash key?
Internet Dating Safety
FAQs
Getting started...
Please either select a FAQ from the menu or enter a search term and click 'search'.
If you cannot find an answer to your question you will be able to contact our dedicated support team who will be able to answer all your questions.
The Support Team's working hours are Monday to Friday 8am - 6pm and we will answer all emails within 2 - 3 days.
The Friends Reunited Dating Team
You can begin online dating here